Shipping & Returns Policy
WHAT can be returned?
Items still in their original condition and packaging can be returned within 30 days of purchase. This excludes any custom orders.
WHEN do items need to be returned by?
Items must be returned within 30 days of purchase.
WHERE do items need to be returned to?
Items are to be returned to Country Club International, 6 Gateway Drive, Carrum Downs, Victoria, Australia, 3201 unless otherwise instructed.
HOW do I return an item?
Before returning an item customers must obtain an RMA (Return Merchandise Authorisation) by contacting email@example.com or raising a dispute in their online account. Further instructions will be provided to the customer regarding the return of the item. Items returned without an RMA will not be be processed.
SHIPPING for returns?
The customer is responsible for the cost of return shipping. Original shipping costs are non-refundable. Country Club International may, at its discretion, choose to arrange appropriate return shipping and invoice the customer accordingly. This will be discussed with the customer on a case-by-case basis.
CREDIT for returns?
All refunds will be paid via bank transfer to the customer's nominated bank account. For 'Account' customers, credits will be applied to the company account available for use on future orders and will show on the monthly account statement until applied.
Instore return option?
Items can be returned to our warehouse providing the customer has obtained an RMA (Return Merchandise Authorisation) by contacting firstname.lastname@example.org or raising a dispute in to their online account. Further instructions will be provided to the customer regarding the return of your item. Items returned without an RMA will not be be processed.
Our warehouse is located at 6 Gateway Drive, Carrum Downs, Victoria, Australia, 3201. Items can be returned between 10am-3pm weekdays, excluding public holidays.
Items must still be in their original condition and packaging to obtain a refund or credit. If the customer is unable to return the item in its original packaging this must be discussed with Country Club International prior to the return of the item.
Items damaged in transit?
Whilst we take great care in ensuring all items are packed safely and securely we do understand that on rare occasions an item may not arrive to customers the way it left our warehouse. In these instances please take a photograph of the packaging before opening it and also photograph the contents showing any damage to the item. We will require these photographs when resolving the issue with our delivery services and/or supplier/manufacturer. Please send these photographs, your invoice number and a description of the damage to email@example.com and await further instruction regarding the replacement/repair/refund of the item.
Incorrect item delivered?
Please contact firstname.lastname@example.org or raise a dispute in your online account within 7 days of receipt of the incorrect item and we will arrange for the incorrect item to be retrieved and the correct item to be dispatched from our warehouse.
Our website features a real-time calculator to give accurate shipping charges. If you have questions about rates or something doesn't seem right please contact us immediately at email@example.com.
All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your particular shipment. This can include printed boxes, bubble wrap, satchels, black wrapping etc. We use a range of freight companies to ensure the most affordable and secure shipping to you. This includes Direct Freight, StarTrack, Australia Post, Couriers Please, UPS, TNT and others.
Most items are dispatched from our warehouse in Carrum Downs. In the instances we ship directly from our suppliers we are able to pass on lower costs and shorter transit times to our customers due to less freight handling. Please see below for estimated transit times but should you have a time sensitive order please contact us directly for a more accurate estimation.
- Melbourne Metro: 1-2 Business Days
- Sydney Metro: 1-2 Business Days
- Adelaide Metro: 1-2 Business Days
- Brisbane Metro: 2-3 Business Days
- Perth Metro: 4-5 Business Days
- Hobart Metro: 3-4 Business Days
- Darwin Metro: 5-6 Business Days
If you are located outside a metropolitan area please allow upto an additional 4 business days on the time frames listed above. Should an item not arrive within the estimated timeframe please contact us at firstname.lastname@example.org.
Upon dispatch of an order a tracking email will be sent to your nominated email address. Use the link provided on this email to track your item during transit. Alternatively you can access your tracking number by logging in to your online account. If you don't receive this tracking email please contact email@example.com to confirm your order status and tracking number.
All shipping costs do not include any Customs duties or taxes applicable in the importing country. It is the customers responsibility to research and pay any Customs duties and/or taxes that may be payable in their own country.